By accessing our website, submitting an order, purchasing a product, uploading artwork, approving a proof, or using our services, you agree to be bound by these Terms of Service.

These Terms also include our applicable:

• Return & Refund Policy
• Shipping Policy
• Privacy Policy & Data Protection Notice
• Frequently Asked Questions
• Product descriptions, application instructions, and written order terms

If there is a conflict between a general section of these Terms and a written term specifically confirmed for your order, the specifically confirmed order term will control only for that issue.

If you do not agree to these Terms, do not use our website or purchase our products or services.

You must be legally able to enter into a binding agreement to place an order or use our paid services.

If you place an order for a company, organization, school, team, client, or another person, you represent that you have authority to act on their behalf and authorize the purchase.

You are responsible for all activity associated with the information, account, email address, phone number, and payment method used for your order.

Submitting an order or receiving an automatic confirmation does not always mean that the order has been accepted for production.

HS Printing LLC may review an order for:

• Payment authorization
• Artwork readiness and file compatibility
• Product, material, and equipment availability
• Pricing or listing errors
• Shipping, delivery, or pickup eligibility
• Fraud, misuse, safety, legal, or intellectual-property concerns
• Production capacity and order requirements

We may request additional information, corrections, replacement files, payment verification, or proof approval before accepting an order for production.

HS Printing LLC may refuse or cancel an order before production when reasonably necessary, including when an order cannot be produced safely, lawfully, accurately, or with available materials or equipment.

If HS Printing LLC cancels an unproduced order, amounts paid for the canceled products or unperformed services will be refunded as required, less any properly disclosed and already completed non-refundable service charges where permitted by law.

Prices are displayed in U.S. dollars unless otherwise stated.

Customers are responsible for reviewing the full order total before completing payment, including applicable:

• Product charges
• Quantity and size selections
• Design, setup, or file-preparation charges
• Priority or expedited service fees
• Shipping, delivery, and handling charges
• Taxes and other required charges

Full payment is generally required before artwork preparation, production, printing, fulfillment, delivery, or shipment begins.

We may correct obvious pricing, description, calculation, discount, or system errors before production. If a correction increases the order total, we will request approval and any additional payment before proceeding.

Payment may be subject to authorization, fraud review, verification, cancellation, or reversal by the payment provider.

You are responsible for providing complete and accurate information, including:

• Name and contact information
• Billing and shipping address
• Apartment, unit, suite, floor, or business number
• Product type, size, color, quantity, and options
• Artwork files and requested dimensions
• Pickup or delivery instructions
• Deadlines and other order requirements

HS Printing LLC is not responsible for errors or delays caused by incomplete, inaccurate, outdated, or conflicting information submitted by the customer.

Requests to change information after an order is submitted are not guaranteed and may result in additional fees or production delays.

You retain any ownership rights you legally hold in artwork submitted to HS Printing LLC.

By submitting artwork, designs, logos, names, photographs, trademarks, or other content, you represent that:

• You own the content or have permission to use it
• You have permission to reproduce any included names, images, or likenesses
• The requested use does not knowingly violate another party’s rights
• The content and requested product are lawful

You authorize HS Printing LLC and its service providers to access, store, copy, resize, arrange, process, print, and otherwise use the submitted content as reasonably necessary to complete the order, provide support, process a reorder, maintain records, and resolve disputes.

This authorization does not transfer ownership of your original artwork to HS Printing LLC.

HS Printing LLC may decline, pause, or cancel orders that we reasonably believe involve:

• Illegal products, activity, instructions, or content
• Fraud, impersonation, counterfeiting, or deceptive use
• Unauthorized copyrighted or trademarked material
• Threats, harassment, exploitation, or unlawful discrimination
• Content that violates another person’s privacy or publicity rights
• Unsafe or technically unsuitable materials or applications
• Requests that violate payment-provider, carrier, platform, or legal requirements

Refusal to produce an order does not mean that HS Printing LLC has determined ownership, legality, or infringement. We reserve the right to make reasonable business and risk decisions regarding the orders we accept.

We generally print files based on what the customer submits and the specifications selected with the order.

Files must be print-ready, properly sized, and suitable for the requested production method.

Unless a separate design or file-preparation service is purchased, HS Printing LLC is not responsible for reviewing or correcting:

• Spelling, grammar, punctuation, or wording
• Low resolution, blurriness, pixelation, or image quality
• Incorrect sizes, dimensions, orientation, or proportions
• Missing transparency or unwanted backgrounds
• White outlines, shadows, borders, or leftover design elements
• Color selections or screen-to-print color differences
• Incorrect mirroring, placement, or file format
• Customer-selected product, material, quantity, or options

Design edits, resizing, background removal, rebuilding, color matching, file conversion, or corrections are not included unless expressly purchased or confirmed.

When HS Printing LLC provides a proof, mockup, layout, sample, or approval request, the customer must review it carefully.

Approval confirms acceptance of all visible details, including:

• Spelling, wording, and numbers
• Artwork, images, logos, and design
• Size, dimensions, scale, and placement
• Orientation and arrangement
• Product, quantity, and selected options

Production may rely on the customer’s approval. Errors visible in an approved proof are generally the customer’s responsibility and are not considered production errors.

A digital proof is an approximation. Screen colors and visual scale may differ from the final physical product.

Minor variations may occur because of differences in screens, printers, inks, films, powders, materials, production runs, garments, surfaces, lighting, and manufacturing tolerances.

Reasonable variations in color, finish, texture, placement, dimensions, cut, or material that do not prevent normal use are not automatically considered defects.

Exact color matching is not guaranteed unless a specific color-matching service has been approved in writing before production.

Standard production time is generally 1–3 HS Printing production days after all order requirements have been completed.

Production time begins only after:

• Full payment has been received
• All required order details have been submitted
• Print-ready artwork has been accepted
• Any required proof has been approved
• Questions, corrections, or order issues have been resolved

Production time does not include carrier transit, local delivery, or pickup time.

Large, bulk, custom, specialty, or multi-product orders may require additional time.

HS Printing is closed on Fridays. Fridays, holidays, emergency closures, and announced closure dates do not count as HS Printing production days.

Estimated completion dates are not guarantees unless HS Printing expressly confirms a guaranteed service in writing.

Priority Same-Day Service may be available for eligible orders requiring expedited production.

• Orders should be submitted before 10:00 AM EST.
• Ordering before 10:00 AM does not automatically guarantee same-day completion.
• Artwork must be fully print-ready.
• The order must be complete and fully paid.
• HS Printing must confirm production availability.
• An additional Priority Service Fee applies.
• Priority service is not guaranteed until it has been approved and the applicable fee has been paid.

Availability depends on order size, artwork readiness, material availability, equipment capacity, and current workload.

Priority Same-Day Service applies to production only and does not guarantee a particular pickup, local-delivery, or carrier-delivery time unless separately confirmed in writing.

Priority fees are non-refundable after expedited preparation or production has begun.

Requests to change or cancel an order must be submitted immediately.

An order may only be changed or canceled if artwork preparation, material preparation, production, printing, packaging, or fulfillment has not started.

Once preparation or production begins, the order may no longer be changed, canceled, or refunded.

HS Printing may begin work shortly after payment and file confirmation, even when the order status has not yet been manually updated.

Approved changes may cause delays and may require additional charges for labor, materials, design, setup, processing, delivery, or shipping.

Completed design work, file-preparation work, setup services, priority services, special-order materials, and payment processing costs may remain non-refundable where permitted by law.

All printed and personalized products are custom-made. Returns and refunds are generally not accepted unless HS Printing confirms a qualifying production error or applicable law requires otherwise.

Customers must inspect orders promptly and report possible production errors within 3 calendar days of confirmed delivery or pickup.

A claim may require:

• The order number
• A detailed explanation of the issue
• Clear photographs of the affected area
• A photograph of the full item or order
• The original product and packaging
• Additional information reasonably needed to review the claim

HS Printing must review and confirm the reported issue before any remedy is approved.

If a production error is confirmed, HS Printing may, as appropriate:

• Correct or repair the affected product
• Reprint or replace the affected product
• Issue a partial refund
• Issue a full refund for the affected item when appropriate

HS Printing reserves the right to provide a correction, reprint, or replacement before issuing a refund, except where another remedy is required by law.

Free reprints or refunds are not provided for:

• Customer artwork or file errors
• Incorrect product, size, quantity, or option selections
• Approved proof errors
• Reasonable color or production variations
• Improper application, pressing, washing, installation, or care
• Products that have been used, cut, pressed, applied, washed, or altered

Customers are responsible for confirming that transfers are suitable for the intended garment, material, coating, object, or surface.

Customers are also responsible for following appropriate application, pressing, peeling, curing, washing, cleaning, storage, and care procedures.

HS Printing is not responsible for damage caused by:

• Incorrect temperature, time, or pressure
• Improper peeling or application technique
• Household irons or unsuitable equipment
• Incompatible or heat-sensitive materials
• Dirty, wet, coated, textured, or damaged surfaces
• Scorching, melting, discoloration, lifting, cracking, or peeling during application
• Improper washing, drying, cleaning, stretching, or storage
• Failure to test settings or material compatibility

Customers should test application settings and material compatibility before applying an entire order.

Once a transfer has been cut, pressed, installed, applied, or otherwise altered, it is considered used and generally cannot be returned.

Digital products are delivered electronically. No physical item will be shipped unless the product description expressly states otherwise.

Due to the nature of digital goods, digital products are final sale once access, electronic delivery, or download information has been provided, except where applicable law requires otherwise.

Customers are responsible for reviewing product descriptions and confirming that their software, device, printer, cutting machine, or other equipment supports the purchased file type.

A technical access problem should be reported promptly. HS Printing will provide reasonable assistance with access to a properly purchased digital product.

Unless a separate license states otherwise, purchasing a digital product grants the customer a limited, non-exclusive, non-transferable right to use the product for the permitted personal or commercial purpose described in the listing.

Digital products may not be resold, redistributed, shared, uploaded, sublicensed, or offered as standalone digital files unless HS Printing provides written permission.

Shipping, local delivery, and pickup options are governed by the HS Printing LLC Shipping Policy.

Shipping prices and carrier transit estimates displayed at checkout do not include HS Printing production time.

Carrier transit begins after the carrier accepts and scans the package. Creating a shipping label does not necessarily mean that carrier transit has begun.

Carrier delivery dates are estimates unless the carrier expressly guarantees the selected service.

Customers are responsible for providing an accurate address, required unit information, delivery instructions, and a working contact number.

Customers must wait for an official pickup-ready confirmation before arriving for pickup.

Once an order is released to the customer or an authorized pickup person, the customer assumes responsibility for transportation, handling, storage, application, and protection of the order.

After a shipping carrier accepts a package, the carrier controls transportation, routing, scanning, handling, and delivery.

HS Printing is not responsible for carrier delays or circumstances outside our reasonable control. However, reported shipping issues will be reviewed based on tracking information, documentation, evidence, coverage, and carrier procedures.

Customers must notify HS Printing promptly regarding a package that is lost, damaged, delayed, or incorrectly delivered.

Damaged products, packaging, shipping labels, and packing materials must be kept until the claim is reviewed.

HS Printing may assist with or initiate an eligible carrier claim when appropriate. Any carrier reimbursement, replacement, or claim approval remains subject to the carrier’s requirements, coverage, deadlines, investigation, and final decision.

Replacement or reimbursement is not guaranteed for packages marked as delivered to the address provided by the customer, including packages affected by theft or loss after confirmed delivery.

You may use our website only for lawful personal or business purposes.

You may not:

• Use the website for fraud, impersonation, or unlawful activity
• Attempt to gain unauthorized access to accounts, systems, or data
• Introduce malware, harmful code, or disruptive technology
• Interfere with website operation, security, checkout, or payment processing
• Copy, scrape, reproduce, or exploit website content without permission
• Submit false information or misuse discounts, promotions, or payment methods

We may restrict website access, decline transactions, or take reasonable protective measures when misuse, fraud, security threats, or unlawful activity is suspected.

We make reasonable efforts to keep website information accurate and available. However, the website may occasionally contain errors, outdated information, interruptions, or technical issues.

Product images and mockups are provided for general illustration. Actual appearance may vary because of screens, materials, sizing, production methods, lighting, and other factors.

We may correct website errors, update descriptions, modify availability, suspend features, or make reasonable changes to the website without prior notice.

Our website may use or link to independent third-party services, including payment processors, carriers, website platforms, analytics, communication tools, and social-media services.

Independent third parties operate under their own terms, policies, systems, and security practices.

HS Printing LLC does not control and is not responsible for independent third-party websites, services, content, availability, or policies, except to the extent responsibility cannot legally be excluded.

To the fullest extent permitted by applicable law, and except for any express written warranty provided by HS Printing LLC, the website, products, and services are provided on an “as available” and “as applicable” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free
• Every submitted file will be suitable for the requested production method
• Printed colors will exactly match every screen or previous production run
• A product will be suitable for an undisclosed use, material, or application
• Third-party carrier or service-provider estimates will always be met

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded or limited.

To the fullest extent permitted by applicable law, HS Printing LLC and its owners, employees, agents, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the website, an order, or the use or inability to use a product or service.

This may include, where legally permitted:

• Lost profits or business opportunities
• Missed events, deadlines, sales, or promotional opportunities
• Customer commitments made before receiving or inspecting an order
• Loss caused by improper application, use, washing, installation, or storage
• Carrier delays or independent third-party conduct

To the fullest extent permitted by law, HS Printing LLC’s total liability for a claim relating to an order will not exceed the amount actually paid to HS Printing LLC for the specific affected product or service giving rise to the claim.

This section does not limit liability that cannot legally be limited, including any liability arising from fraud, willful misconduct, or other matters that applicable law does not allow a business to exclude.

If a stated limitation or remedy is found unenforceable, it will be enforced to the maximum extent permitted by law, and legally required remedies will remain available.

To the extent permitted by law, the customer is responsible for claims, costs, losses, or expenses arising from:

• Artwork or content submitted without required permission
• False or misleading order information
• Unlawful use or resale of products
• Violation of another person’s copyright, trademark, privacy, or publicity rights
• Improper application, installation, modification, or use of the product
• The customer’s violation of these Terms or applicable law

HS Printing LLC reserves the right to provide notice of a qualifying third-party claim and reasonably participate in its defense or resolution.

This section does not require a consumer to waive rights or assume responsibility that cannot legally be transferred.

Production, pickup, delivery, shipping, website access, and customer service may be affected by circumstances reasonably outside HS Printing LLC’s control.

These circumstances may include:

• Severe weather or natural disasters
• Power, internet, or equipment failures
• Carrier or supplier disruptions
• Material shortages
• Labor disruptions
• Government actions or emergencies
• Public-health events
• Fraud reviews, cyber incidents, or system outages

HS Printing LLC will make reasonable efforts to communicate material delays and provide any options or remedies required by applicable law.

Customers should contact HS Printing LLC directly before submitting a payment dispute or chargeback so we have an opportunity to review and attempt to resolve the concern.

HS Printing LLC may respond to inaccurate, fraudulent, or unsupported payment disputes using available documentation, including:

• Order and payment confirmations
• Customer-submitted artwork and order selections
• Proof approvals
• Production and packaging records
• Tracking, delivery, and pickup records
• Emails, text messages, and other communications
• Applicable policies and checkout acknowledgments

Filing a payment dispute does not automatically establish that an order was unauthorized, defective, undelivered, or eligible for a refund.

Nothing in this section prevents a customer from exercising a lawful payment or consumer-protection right.

By placing an order or contacting HS Printing LLC electronically, you consent to receive order-related communications electronically, including by email, text message, website notice, or other contact method associated with your order.

Order-related communications may include payment questions, artwork issues, proof requests, production updates, pickup notifications, delivery updates, tracking information, and policy or security notices.

Transactional communications are separate from promotional marketing. Marketing communications may be sent only where permitted and may be opted out of using the method provided in the communication.

Customers are responsible for keeping contact information accurate and monitoring communications relating to an active order.

HS Printing LLC’s collection, processing, storage, and sharing of personal information are described in our Privacy Policy & Data Protection Notice.

By using the website or placing an order, you acknowledge the practices described in that policy.

These Terms and disputes arising from them are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where another law must apply.

Subject to any non-waivable legal rights, legal proceedings relating to these Terms or an order will be brought in a court with proper jurisdiction located in New York.

Nothing in this section prevents either party from using a legally available small-claims process or another forum that applicable law requires or permits.

HS Printing LLC may update these Terms to reflect changes in business practices, services, products, technology, or legal requirements.

Updated Terms will be posted with a revised “Last Updated” date.

Unless otherwise stated or required by law, updated Terms apply prospectively and do not change the agreed terms of an order already completed or accepted for production.

Continued website use or new orders placed after updated Terms are posted may constitute acceptance of the updated Terms.

If any part of these Terms is found invalid or unenforceable, that part will be limited or modified to the minimum extent necessary, and the remaining provisions will continue in effect.

A failure by HS Printing LLC to enforce a provision on one occasion does not permanently waive that provision or the right to enforce it later.

Customers may not transfer or assign an order, account, or rights under these Terms without written permission when the transfer would affect production, payment, delivery, licensing, or legal responsibilities.

HS Printing LLC may transfer these Terms as part of a lawful business sale, merger, restructuring, or transfer of assets.

These Terms, together with the policies and written order details incorporated into them, form the agreement between the customer and HS Printing LLC concerning the applicable website use, product, or service.

Informal discussions, estimates, or statements do not modify the order unless the change is confirmed by HS Printing LLC in writing.