Because our products are custom-made, returns and refunds are generally not accepted.

If HS Printing confirms that a clear production error occurred on our part, we may, at our discretion:

• Reprint the affected item
• Replace the affected item
• Repair or correct the order when possible
• Issue a partial or full refund when appropriate

A refund is not automatically issued when a claim is submitted. HS Printing must first review and confirm the reported production error.

Customers must inspect their orders immediately after pickup or delivery.

Any claim involving a possible production error must be submitted within 3 calendar days of confirmed delivery or pickup.

Claims must include:

• Your order number
• A clear description of the issue
• Clear photos showing the affected area
• A photo of the entire item or order when requested
• Photos of the packaging when shipping damage is involved

Claims submitted after the 3-day reporting period may not be accepted.

Please keep the affected product, transfer, packaging, and shipping materials until your claim has been reviewed. Items that have been discarded, altered, used, washed, cut, pressed, installed, or otherwise modified may not qualify for a reprint, replacement, or refund.

HS Printing prints artwork based on the files and specifications submitted by the customer.

Unless a separate artwork or design service has been purchased, we are not responsible for reviewing or correcting:

• Spelling, grammar, punctuation, or wording
• Low-resolution, blurry, pixelated, or poor-quality artwork
• Incorrect sizing, dimensions, proportions, or placement
• Missing transparency or unwanted backgrounds
• Incorrect file formats or damaged files
• White outlines, unwanted borders, shadows, or leftover artwork elements
• Incorrect orientation or mirrored artwork
• Customer-selected colors, products, quantities, sizes, or options

When an artwork proof, layout, mockup, or order confirmation is provided, the customer is responsible for reviewing it carefully before approval.

By approving a proof, the customer confirms that the following information is correct:

• Spelling and wording
• Artwork and design
• Size and placement
• Orientation
• Quantity and product selection
• Any other details shown in the proof

Errors that were visible in an approved proof are not considered production errors and do not qualify for a refund or free reprint.

Colors may appear differently on phones, tablets, computer monitors, and printed products.

Minor color, finish, texture, size, placement, or material variations may occur between:

• Digital screens and finished prints
• Separate production runs
• Different printers, inks, films, powders, materials, or garment types
• RGB artwork and printed output

Reasonable variations that do not affect the overall use of the product are not considered defects and do not qualify for a refund or free reprint.

Customers are responsible for properly applying, pressing, peeling, curing, installing, washing, and caring for DTF and UV-DTF products.

HS Printing is not responsible for damage caused by:

• Incorrect heat press temperature, pressure, or pressing time
• Improper peeling or failure to follow application instructions
• Using a household iron or unsuitable equipment
• Applying transfers to incompatible, coated, dirty, wet, textured, or damaged surfaces
• Scorching, melting, discoloration, lifting, cracking, peeling, or adhesive failure caused during application
• Improper washing, drying, cleaning, stretching, storage, or product care
• Cutting, trimming, pressing, installing, or altering the product after receipt

The following items are final sale and non-refundable unless HS Printing confirms a production error:

• Custom and personalized products
• DTF transfers and gang sheets
• UV-DTF transfers and gang sheets
• Printed apparel and made-to-order merchandise
• Custom quantities, sizes, colors, or special-order materials
• Priority, rush, same-day, delivery, design, setup, and service fees
• Gift cards
• Digital products and downloadable files

All digital products are delivered electronically. No physical product will be shipped unless the product description clearly states otherwise.

Due to the nature of digital goods, refunds, returns, exchanges, or cancellations are not available once the digital file, download link, access information, or other electronic delivery has been provided.

Customers are responsible for confirming that their device, software, printer, cutting machine, or other equipment is compatible with the file type before purchasing.

Digital products may not be shared, resold, redistributed, copied, or used outside the license included with the product.

Requests to change or cancel an order must be made immediately.

An order may only be changed or canceled if production, artwork preparation, material preparation, printing, or fulfillment has not started.

Once production or preparation begins, the order cannot be canceled, changed, or refunded.

Design fees, setup fees, priority fees, rush fees, delivery fees, payment processing costs, and costs for specially ordered materials may remain non-refundable even when a cancellation is approved.

Priority and same-day service fees pay for expedited scheduling and production placement.

Priority or same-day service must be confirmed and paid for before production begins.

Priority service does not waive artwork requirements, order accuracy requirements, pickup procedures, or shipping carrier timelines.

Priority and same-day service fees are non-refundable once expedited work has started, even if the customer later changes or cancels the order.

Customers must wait for an official pickup confirmation before arriving.

An estimated completion date or time is not the same as a pickup confirmation.

Customers are responsible for inspecting pickup orders promptly. Any production issue must be reported within 3 calendar days of the confirmed pickup date.

HS Printing is not responsible for products left behind after pickup or for damage that occurs after an order has been released to the customer or the customer’s authorized pickup person.

Customers are responsible for providing a complete and accurate shipping address before placing an order.

HS Printing is not responsible for delays, failed deliveries, returned packages, or lost packages caused by:

• An incorrect or incomplete address provided by the customer
• A missing apartment, suite, unit, or business number
• An inaccessible delivery location
• The customer refusing or failing to accept delivery
• The package being left unclaimed

If a package is returned to HS Printing, the customer may be required to pay additional shipping fees before the order is sent again.

Original shipping and delivery charges are non-refundable.

Shipping and delivery dates are estimates unless otherwise confirmed in writing.

Once a package has been accepted by the shipping carrier, HS Printing does not control the carrier’s handling, routing, delivery time, or delivery confirmation.

HS Printing is not responsible for carrier delays, weather delays, service interruptions, incorrect carrier scans, porch theft, missed deliveries, or packages marked as delivered by the carrier.

If a package is lost or damaged in transit, contact us promptly and retain all products, packaging, labels, and shipping materials.

We may assist with providing available order and shipping documentation. However, carrier investigations, claims, replacements, or reimbursements remain subject to the carrier’s rules and final decision.

Custom orders that are refused, unclaimed, returned to sender, or not picked up are not automatically eligible for a refund.

Additional shipping, storage, redelivery, or handling charges may apply.

HS Printing may dispose of unclaimed custom orders after reasonable attempts have been made to contact the customer. Payments made toward custom products and completed services remain non-refundable.

Customers should contact HS Printing directly before submitting a payment dispute or chargeback so that we have an opportunity to review and resolve the issue.

Fraudulent, inaccurate, or unsupported chargebacks may be disputed using available documentation, including:

• Order confirmations
• Customer-uploaded artwork
• Proof approvals
• Production records
• Pickup confirmations
• Tracking and delivery information
• Emails, text messages, and other customer communications

Filing a chargeback does not change the custom-made nature of an order or automatically establish that a refund is owed.

If there is a problem with your order, contact us within the required reporting period and include your order number, a clear explanation, and all requested photos.

Email: hsprintingllc@gmail.com

Phone/Text: 866-567-5399