SHIPPING POLICY

SHIPPING POLICY

We’re committed to fast, reliable, and transparent service. Please review the details below regarding order processing, shipping, local delivery, pickup, and rush service.

⏱️ Order Processing Time

Standard processing time is 1–3 business days after payment and artwork are confirmed.

  • Orders are produced in the order they are received.
  • Production may begin shortly after payment and artwork confirmation.
  • Processing time does NOT include shipping/transit time.
  • Large, bulk, or custom orders may require additional production time.
📦 Shipping Methods & Transit Time

Shipping options and delivery estimates are displayed at checkout based on your location and selected speed.

  • Standard Shipping: 3–5 business days.
  • Fast Shipping: 1–2 business days.
  • Tracking information will be emailed once your order ships.
  • Transit times are estimates only and are not guaranteed.
  • Carrier delays or service disruptions are outside of our control.
  • Once tracking is provided, liability transfers to the shipping carrier.
Note: Large or multi-roll orders may ship in multiple packages.
🚗 Local Delivery

Local delivery is available for select Brooklyn-area ZIP codes. Delivery availability and pricing are shown at checkout based on the delivery address and order total.

  • Nearby Delivery: Minimum order required. Delivery fee applies unless the order qualifies for free delivery.
  • Extended Delivery: Higher minimum order and delivery fee may apply.
  • Far Delivery: Higher minimum order applies due to distance and travel time.
  • Local delivery is typically completed within 24 hours after processing.
  • Free delivery is available on qualifying orders.
Important: Delivery will only appear at checkout if your address is within our delivery zone and your cart meets the minimum order amount.
📍 Local Pickup

Free pickup is available in Brooklyn by appointment only.

  • Free Pickup: Ready next business day when available.
  • You will receive a notification when your order is ready.
  • Please do not arrive until you receive pickup confirmation.
  • Orders require confirmation and order details for release.
Pickup Hours:

Monday – Thursday: 1 PM – 7 PM
Saturday – Sunday: 1 PM – 4 PM
Friday: Closed
⚡ Rush Pickup

Need your order faster? Rush pickup may be available for same-day service.

  • Rush Pickup: Same-day ready when available.
  • Rush orders requesting same-day turnaround must be submitted before 10:00 AM EST.
  • An additional rush fee applies at checkout.
  • Rush service is subject to workload, order size, and artwork readiness.
  • If artwork is not ready or needs correction, same-day service may not be available.
Note: Same-day service is not guaranteed unless Rush Pickup is selected and confirmed.
📦 Address Accuracy & Lost Packages

Please double-check your shipping or delivery address before placing your order.

  • We are not responsible for incorrect or incomplete addresses provided by the customer.
  • Returned packages due to address errors will require reshipping fees.
  • Once handed to the carrier, we are not responsible for lost, delayed, or damaged packages.
  • For local delivery, please make sure someone is available to receive the order.
💻 Digital Products

Digital download products are delivered electronically.

  • No physical item will be shipped.
  • Download links are provided after purchase.
  • Shipping fees do not apply.
  • All digital downloads are final sale and non-refundable.
If you have trouble accessing your file, contact us and we will assist you.
❓ Questions About Shipping, Delivery, or Pickup?

If you have questions before placing your order, please contact us.

Email: hsprintingllc@gmail.com

Phone/Text: 866-567-5399

Business Hours (EST):

Monday – Thursday: 10:00 AM – 2:00 PM
Saturday – Sunday: 10:00 AM – 2:00 PM
Friday: Closed

Same-Day Orders:
Orders requesting same-day turnaround must be submitted before 10:00 AM EST.