Standard production time is generally 1–3 HS Printing production days after all order requirements have been completed.

Processing time begins only after:

• Full payment has been received
• All required order details have been submitted
• Print-ready artwork has been accepted
• Any required proof has been approved
• Any artwork, sizing, payment, or order issue has been resolved

• Orders are generally produced in the order they become ready for production.
• Production may begin shortly after payment and artwork confirmation.
• Processing time does not include carrier transit, local delivery, or pickup time.
• Large, bulk, custom, multi-product, or special-material orders may require additional time.
• Changes requested after an order is submitted may delay production.
• Estimated completion dates are not guaranteed unless confirmed in writing as a paid priority service.

HS Printing’s production schedule may differ from the operating schedules used by shipping carriers, banks, and other service providers.

HS Printing is closed on Fridays.

• Fridays do not count as HS Printing production days.
• Holidays, emergency closures, and announced closure dates do not count as production days.
• Carrier business days and delivery calculations are determined by the selected carrier.
• Weekends may not count as carrier transit days, even when HS Printing is open.

Available shipping services and estimated transit times are displayed at checkout based on the delivery address, package details, and selected shipping speed.

• Standard Shipping: Estimated carrier transit time is generally 3–5 business days after carrier acceptance.
• Fast Shipping: Estimated carrier transit time is generally 1–2 business days after carrier acceptance.
• Carrier transit time begins after the carrier accepts and scans the package.
• Creating a shipping label does not mean the package has entered carrier transit.
• Carrier transit estimates do not include HS Printing’s production time.
• Delivery dates and carrier transit times are estimates unless expressly guaranteed by the carrier.
• Tracking information will be provided after the order has been prepared for shipment.
• Large or multi-product orders may be shipped in separate packages.
• Separate packages may have different tracking numbers and may arrive on different dates.

HS Printing makes reasonable efforts to process orders within the estimated timeframe. However, production and delivery may be affected by circumstances outside our reasonable control.

Possible causes of delay include:

• Severe weather
• Carrier delays or service interruptions
• Power, internet, or equipment outages
• Material or supply shortages
• Unexpectedly high order volume
• Government actions or emergency conditions
• Incorrect, incomplete, or delayed customer information
• Artwork problems or delayed proof approval
• Payment reviews or fraud-prevention checks

When reasonably possible, we will communicate significant production delays and provide updated information.

If we are unable to ship within a stated or agreed timeframe, we may contact the customer with a revised estimated date and provide any options required by applicable law.

Priority Same-Day Service may be available for customers who need guaranteed same-day production.

• Orders requesting Priority Same-Day Service should be submitted before 10:00 AM EST.
• Submitting an order before 10:00 AM does not automatically guarantee same-day completion.
• Artwork must be fully print-ready.
• The order must be fully paid and complete.
• Priority service must be reviewed and approved by HS Printing.
• An additional Priority Service Fee applies.
• Priority service is not confirmed until availability has been approved and the additional fee has been paid.
• Availability depends on order size, artwork readiness, material availability, equipment capacity, and current production volume.
• Requests involving artwork corrections, design work, special materials, or large quantities may not qualify.

Local delivery may be available in select Brooklyn-area ZIP codes. Availability, minimum order requirements, and delivery pricing are displayed at checkout.

• A minimum order amount may be required.
• Delivery fees vary based on distance, order size, and delivery area.
• Free local delivery may be available for qualifying orders.
• Local delivery is generally completed after production and does not begin until the order is ready.
• Local delivery timeframes are estimates unless confirmed in writing.
• The customer must provide a correct address, unit number, access instructions, working phone number, and any required entry code.
• Someone may need to be available to receive the order unless an unattended delivery has been authorized.

If delivery cannot be completed because the customer is unavailable, the address is inaccessible, required information is missing, or the customer cannot be reached, redelivery or pickup may be required.

Additional delivery or redelivery fees may apply.

An order may only be left unattended when the customer has authorized or requested unattended delivery.

By requesting that an order be left at a door, lobby, front desk, reception area, mailroom, or other location, the customer accepts the risks associated with that delivery instruction.

After an order is left at the authorized location, HS Printing is not responsible for theft, weather exposure, mishandling, loss, or damage occurring afterward, except where prohibited by law.

Delivery photographs, messages, timestamps, or other available records may be used as confirmation that delivery was completed.

Free pickup is available in Brooklyn by appointment and confirmation only.

• Customers must wait for an official pickup-ready notification.
• An estimated completion date or time is not the same as a pickup confirmation.
• Please do not arrive before receiving confirmation.
• The order number, confirmation message, or reasonable identification may be required before an order is released.
• Orders may be released to the purchaser or an authorized pickup person.
• The purchaser is responsible for providing the authorized person with the correct order information.

Once an order has been released to the customer or the customer’s authorized pickup person, responsibility for transportation, handling, storage, application, and protection of the order transfers to the customer.

Customers should collect pickup orders promptly after receiving a ready notification.

HS Printing may contact customers regarding orders that remain unclaimed.

Orders left for an extended period may be subject to storage limits, storage charges, relocation, or disposal to the extent permitted by law.

Custom-made orders that are not collected are not automatically eligible for cancellation or refund.

Customers are responsible for reviewing the complete shipping or delivery address before submitting an order.

This includes:

• Street address
• Apartment, unit, suite, or floor number
• Business or recipient name
• City, state, and ZIP code
• Access instructions or delivery notes
• A working phone number when required

Address-change requests are not guaranteed after an order has been placed.

Once fulfillment begins, a shipping label has been created, or the package has entered carrier possession, an address change may not be possible.

Customers are responsible for carrier address-correction, interception, return-to-sender, redelivery, and reshipping costs caused by an incorrect or incomplete address provided with the order.

Original shipping and delivery charges are non-refundable after the applicable service has been purchased or performed.

Packages may be returned to HS Printing because of an incorrect or incomplete address, failed delivery attempts, refusal, an inaccessible location, or failure to claim the package.

Returned custom orders are not automatically eligible for a refund.

When a package is returned, the customer may be required to pay any carrier fees and a new shipping charge before the order is sent again.

Additional handling or packaging costs may apply when necessary.

After a carrier accepts a package, the carrier controls transportation, routing, scanning, handling, and delivery.

HS Printing is not responsible for carrier delays or events outside our reasonable control. However, reported shipping problems will be reviewed based on the available tracking information, evidence, and carrier procedures.

Customers must notify HS Printing promptly if a package appears lost, delayed, damaged, or incorrectly delivered.

For damaged shipments, customers must keep:

• The complete product
• The original box, mailer, or package
• The shipping label
• All packing materials
• Clear photographs of the damage
• Clear photographs of the package and label

HS Printing may request additional photographs, statements, or documents before reviewing the claim.

When appropriate, HS Printing may assist with or initiate a carrier claim.

Any replacement, refund, reimbursement, or claim payment may depend on timely notice, carrier coverage, available evidence, documentation requirements, coverage limits, and the carrier’s investigation and final decision.

If tracking shows that a package was delivered but it cannot be located, the customer should first:

• Check all doors, entrances, mail areas, and safe locations
• Ask household members or employees
• Check with neighbors
• Contact building staff, reception, or the mailroom
• Allow time for an early or incorrect delivery scan to update
• Contact the shipping carrier

HS Printing will review available order and tracking information when contacted.

Replacement or reimbursement is not guaranteed for packages confirmed delivered to the address provided by the customer, including packages affected by theft or loss after delivery.

Certain shipping methods may include limited carrier coverage. Additional shipping protection may also be offered at checkout when available.

Coverage, exclusions, filing deadlines, documentation requirements, claim eligibility, and reimbursement limits are determined by the applicable carrier or protection provider.

Purchasing shipping protection does not guarantee that every claim will be approved.

Requests to change or cancel an order must be submitted immediately.

Changes or cancellations may only be approved if artwork preparation, production, material preparation, printing, packaging, or fulfillment has not started.

Once preparation or production begins, an order may no longer be changed, canceled, or refunded.

Address changes, artwork replacements, product changes, quantity changes, and shipping-method changes are not guaranteed after an order has been placed.

Additional fees may apply when an approved change requires additional labor, materials, processing, or shipping.

Digital products are delivered electronically and do not require physical shipping.

• No physical item will be shipped unless the product description states otherwise.
• Digital access or download information is provided after purchase or payment confirmation.
• Shipping and pickup fees do not apply to digital-only products.
• Due to the nature of digital products, all digital downloads are final sale after access, delivery, or download information has been provided.
• Customers are responsible for confirming software, device, printer, machine, and file compatibility before purchasing.

Nothing in this Shipping Policy is intended to remove or limit any customer rights that cannot legally be waived.

Each shipping, delivery, pickup, and carrier claim may be reviewed individually based on the order details, tracking records, available evidence, customer communications, carrier rules, and applicable law.

HS Printing may update this policy when business procedures, delivery areas, carrier services, or legal requirements change.