FAQ❓
Frequently Asked Questions (FAQ)
🕒 How long does it take to process my order?
Standard processing time is 1–3 business days after payment and artwork are confirmed. Orders are handled in the order they are received (Monday–Friday).
⏱️ Do you offer same-day printing?
Yes — we offer same-day printing for orders submitted with print-ready artwork before 10:00 AM EST or the night before.
⚠️ Important: Orders with low resolution files, incorrect sizes, or missing transparency may be delayed until the issue is resolved.
We recommend uploading PNG files at 300 DPI, sized correctly, and fully print-ready. We do not adjust or fix artwork unless a paid design service is requested.
⚠️ Important: Orders with low resolution files, incorrect sizes, or missing transparency may be delayed until the issue is resolved.
We recommend uploading PNG files at 300 DPI, sized correctly, and fully print-ready. We do not adjust or fix artwork unless a paid design service is requested.
🚚 Do you offer rush jobs or special handling?
We do not offer on-demand rush jobs or guaranteed early handling.
However, same-day printing is available for eligible orders submitted before 10:00 AM EST with fully print-ready files.
All other orders are printed in the order they are received (Monday–Friday). If you have a special deadline, please leave a note at checkout — we’ll do our best to accommodate, but rush jobs are not guaranteed.
However, same-day printing is available for eligible orders submitted before 10:00 AM EST with fully print-ready files.
All other orders are printed in the order they are received (Monday–Friday). If you have a special deadline, please leave a note at checkout — we’ll do our best to accommodate, but rush jobs are not guaranteed.
⚠️ Can file issues delay my order?
Yes. Any file issues — such as low resolution, incorrect sizing, missing transparency, or flattened/mockup artwork — may delay your order until the problem is corrected.
To avoid delays, make sure you upload a print-ready PNG file at 300 DPI, sized correctly, and with a transparent background.
Reminder: We do not adjust, resize, or edit artwork unless you purchase a paid design service. Files must be properly prepared before submission.
To avoid delays, make sure you upload a print-ready PNG file at 300 DPI, sized correctly, and with a transparent background.
Reminder: We do not adjust, resize, or edit artwork unless you purchase a paid design service. Files must be properly prepared before submission.
🎨 Will you adjust or fix my artwork?
No. We print exactly what you upload. Please ensure your files are high resolution, sized correctly, and print-ready before submitting. We do not edit, resize, or correct customer artwork unless a paid design service is requested.
📏 How should I submit my artwork?
Use our Gang Sheet Builder or upload a properly sized PNG file with a transparent background. Check that your file dimensions match your selected print size. We recommend 300 DPI resolution for best results.
Need help with sizes, pressing, or washing? 👉 Visit our DTF Resources & Sizing Guide
Need help with sizes, pressing, or washing? 👉 Visit our DTF Resources & Sizing Guide
💡 What format should my file be?
We accept PNG files with transparent backgrounds. Please make sure your file is flattened, high resolution, and color-corrected. Avoid submitting screenshots or low-quality images.
🚫 Can I return or exchange my order?
All sales are final. Returns are only accepted if we made a clear printing error (e.g., printing a completely different file than submitted). We do not offer returns or refunds for customer-submitted file issues, sizing mistakes, or digital products.
📦 What if my order arrives damaged or is delayed?
Once we hand your package over to the shipping carrier, we are not responsible for lost, delayed, or damaged packages. If your order is damaged during transit, you must file a claim with the carrier directly.
📟 Can I cancel my order?
Orders can be canceled within 24 hours of purchase, as long as production has not started. After that, orders are final and cannot be changed or refunded.