Standard production time is 1–3 business days after payment and artwork are confirmed.

Processing time does not include shipping or transit time.

Same-day printing may be available for eligible orders with print-ready artwork submitted before 10:00 AM EST, depending on production volume.

Rush service is not guaranteed and must be approved by HS Printing LLC.

Yes. File issues such as low resolution, incorrect sizing, missing transparency, or flattened/mockup files may delay production until corrected.

We recommend submitting high-resolution PNG files at 300 DPI with a transparent background (when applicable).

No. We print exactly what you upload.

Design edits, resizing, background removal, or corrections are not included unless a paid design service is requested.

We recommend PNG files with transparent backgrounds (when applicable).

Files should be properly sized, high resolution, and print-ready before submission.

Orders may only be canceled if production has not started.

Because production begins quickly, please contact us immediately after placing your order if you need to cancel.

Once production begins, orders cannot be canceled or refunded.

All items are custom-made. Returns or reprints are only offered if we made a clear production error (example: printing a different file than what you uploaded).

You must contact us within 3 days of delivery with clear photo evidence.

• No refunds for customer file issues or incorrect uploads.
• No refunds for customer sizing/selection mistakes.
• Digital download products are final sale and non-refundable.

No. Digital products are delivered electronically and are final sale.

Because digital goods can be accessed immediately, we do not offer refunds, returns, exchanges, or cancellations once delivery/access has been provided.

Note: Digital products are not shipped physically.

Once your package is handed to the shipping carrier and tracking is provided, we are not responsible for carrier delays or damage.

If your package arrives damaged, please file a claim directly with the carrier using your tracking number.

Email: hsprintingllc@gmail.com

Phone/Text: 917-442-2974