FAQ❓

Frequently Asked Questions (FAQ)
Clear answers about processing, artwork, pickup, delivery, shipping, and priority same-day service.
How long does it take to process my order?
Standard production time is 1–3 business days after payment and artwork are confirmed.

Processing time does NOT include shipping, delivery, or pickup time.
Do you offer same-day or rush orders?
Yes. We offer Priority Same-Day Service for customers who need guaranteed same-day turnaround.
  • Orders should be submitted before 10:00 AM EST.
  • Artwork must be 100% print-ready.
  • An additional Priority Service Fee applies.
  • Priority service must be approved and paid for before production begins.
  • Availability depends on production capacity and order size.
Important:

Submitting your order before 10:00 AM EST does not guarantee same-day completion.

Guaranteed same-day turnaround is only available with our Priority Same-Day Service, is subject to production availability, and requires an additional priority service fee.
Do you offer local delivery?
Yes. We offer local delivery in select Brooklyn areas.
  • Delivery options appear at checkout based on your ZIP code.
  • Minimum order amount is required.
  • Delivery is typically within 24 hours after processing.
  • Free delivery may apply on qualifying orders.
Why don't I see delivery at checkout?
Local delivery will only appear if:
  • Your address is within our delivery area.
  • Your order meets the minimum purchase requirement.
Otherwise, only Pickup or Shipping options will be available.
Do you offer pickup?
Yes. We offer FREE pickup by appointment only.
  • Standard pickup is typically ready the next business day when available.
  • Please wait for your pickup confirmation before arriving.
  • Bring your order confirmation when picking up.
Pickup Hours

Monday – Thursday: 1:00 PM – 7:00 PM
Saturday – Sunday: 1:00 PM – 4:00 PM
Friday: Closed
Do you offer shipping?
Yes.
  • Standard Shipping: 3–5 business days
  • Fast Shipping: 1–2 business days
Tracking information is provided once your order ships.
Can file issues delay my order?
Yes. Common issues include:
  • Low-resolution artwork
  • Incorrect dimensions
  • Missing transparent background
These issues may delay production.

We recommend uploading 300 DPI PNG files with a transparent background.
Will you fix my artwork?
No. We print exactly what you upload.

Artwork edits or corrections require a separate design service.
Can I cancel my order?
Orders may only be canceled before production begins.

Once production has started, orders cannot be canceled or refunded.
Do you accept returns or refunds?
All products are custom-made.
  • No refunds for customer artwork errors.
  • No refunds for incorrect sizes or selections.
  • Reprints are only provided if we made a production error.
What if my order is delayed or damaged?
Once your package has been shipped, we are not responsible for shipping carrier delays or damage.

Please contact the shipping carrier directly to file a claim using your tracking number.
Still have questions?
Email: hsprintingllc@gmail.com
Phone/Text: 866-567-5399
Business Hours (EST)

Monday – Thursday: 10:00 AM – 2:00 PM
Saturday – Sunday: 10:00 AM – 2:00 PM
Friday: Closed

Priority Same-Day Service

Orders should be submitted before 10:00 AM EST. Submitting your order before 10:00 AM does not guarantee same-day completion. Guaranteed same-day turnaround is available with our Priority Same-Day Service, subject to availability, and requires an additional Priority Service Fee.