FAQ❓

Frequently Asked Questions (FAQ)
Clear answers about processing, artwork, pickup, delivery, shipping, and rush orders.
How long does it take to process my order?
Standard production time is 1–3 business days after payment and artwork are confirmed.

Processing time does NOT include shipping, delivery, or pickup time.
Do you offer same-day or rush orders?
Yes. Rush Pickup may be available for same-day service.
  • Orders requesting same-day turnaround must be submitted before 10:00 AM EST
  • Artwork must be print-ready
  • A rush fee applies
  • Availability depends on workload, order size, and artwork readiness
Rush service is not guaranteed unless confirmed.
Do you offer local delivery?
Yes. We offer local delivery in select Brooklyn areas.
  • Delivery options appear at checkout based on your ZIP code
  • Minimum order amount is required
  • Delivery is typically within 24 hours after processing
  • Free delivery may apply on qualifying orders
Why don’t I see delivery at checkout?
Local delivery will only show if:
  • Your address is within our delivery zone
  • Your order meets the minimum amount
If not, you will only see pickup or shipping options.
Do you offer pickup?
Yes. We offer FREE pickup by appointment only.
  • Standard pickup: Ready next business day when available
  • Wait for pickup confirmation before arriving
  • Bring your order confirmation for pickup
Pickup Hours:
Monday – Thursday: 1 PM – 7 PM
Saturday – Sunday: 1 PM – 4 PM
Friday: Closed
Do you offer shipping?
Yes. We offer:
  • Standard Shipping: 3–5 business days
  • Fast Shipping: 1–2 business days
Tracking is provided once your order ships.
Can file issues delay my order?
Yes. Issues like:
  • Low resolution
  • Wrong size
  • Missing transparency
can delay production.

We recommend 300 DPI PNG files with transparent background.
Will you fix my artwork?
No. We print exactly what you upload.

Edits or fixes require a separate design service.
Can I cancel my order?
Orders can only be canceled before production begins.

Once production starts, orders cannot be canceled or refunded.
Do you accept returns or refunds?
All items are custom-made.
  • No refunds for customer file mistakes
  • No refunds for size/selection errors
  • Reprints only if we made a production error
What if my order is delayed or damaged?
Once shipped, we are not responsible for carrier delays or damage.

Please file a claim directly with the shipping carrier using your tracking number.
Still have questions?
Email: hsprintingllc@gmail.com
Phone/Text: 866-567-5399
Business Hours (EST):
Monday – Thursday: 10:00 AM – 2:00 PM
Saturday – Sunday: 10:00 AM – 2:00 PM
Friday: Closed

Same-Day Orders:
Orders requesting same-day turnaround must be submitted before 10:00 AM EST.