Priority Same-Day Service may be available for eligible orders that require expedited production.

• Orders should be submitted before 10:00 AM Eastern Time.
• Submitting or contacting us before 10:00 AM does not automatically guarantee same-day completion.
• Artwork must be complete and fully print-ready.
• The order must be fully paid.
• Availability must be reviewed and approved by HS Printing.
• An additional Priority Service Fee applies.

Local pickup is available in Brooklyn by appointment and confirmation only.

• Wait for an official pickup-ready confirmation before arriving.
• An estimated completion time or order-status message is not the same as a pickup confirmation.
• Orders may not be released without the order number, confirmation message, or other reasonable verification.
• Orders may be released to the purchaser or an authorized pickup person.
• Pickup may occur at a designated pickup location and not necessarily at the production site.
• Do not travel to a pickup location until HS Printing provides the confirmed location and pickup instructions.

Use the contact form for order questions, artwork questions, pickup requests, custom-quote requests, or general customer support.

Submitting the contact form does not automatically create an order, reserve production time, schedule pickup, approve a cancellation, change an existing order, or confirm Priority Same-Day Service.

HS Printing must respond and confirm any requested action before it becomes effective.

Your website theme’s contact form may appear below this section.

HS Printing may send necessary transactional communications regarding an active order or customer-service request.

These communications may include:

• Order confirmations
• Artwork or payment questions
• Proof approvals
• Production updates
• Pickup-ready notices
• Shipping and delivery updates
• Responses to support requests

Promotional emails or text messages are separate from necessary order-related communications and may be sent only where permitted and when any required consent has been obtained.

Customers may use the unsubscribe link in a promotional email or reply STOP to an applicable promotional text message.

Opting out of promotional messages does not prevent HS Printing from sending communications that are reasonably necessary to complete, deliver, or address an active order.

Do not assume artwork sent through text, email, or the contact form has been received, approved, or added to an order until HS Printing confirms it.

• Include your order number with every artwork submission.
• Send the original high-resolution file when possible.
• Avoid screenshots, thumbnails, and social-media previews.
• Clearly state the required print dimensions.
• Do not send multiple conflicting versions without identifying the final file.
• Keep a copy of all original artwork and communications for your records.

Inspect your order promptly after pickup or delivery.

Possible production issues must be reported within the period stated in our Return & Refund Policy.

Include:

• Your order number
• A clear explanation of the issue
• Clear photographs of the affected area
• A photograph of the complete item or transfer
• Packaging photographs when shipping damage is involved
• Application information when a pressed or applied transfer is involved

To request a custom quote, provide as much information as possible, including:

• Product or printing service needed
• Requested dimensions
• Quantity
• Artwork file or clear design description
• Requested completion date
• Pickup, local delivery, or shipping preference

Quotes are estimates based on the information provided and may change if artwork, dimensions, quantities, materials, services, shipping, or other order requirements change.